Founding Product Designer

• Built a cross-product, cross-device design system from scratch, speeding cross-functional alignment and iteration.
• Shipped a 0 → 1 AI customer-support system (RAG + LLM) with grounded citations, an answer/route/escalate taxonomy, and a human-in-the-loop review queue, now live with daily results logged to a Notion database to track deflection.
• Owned the 0 → 1 design of a merchant operations app with two AI workflows and guardrails (status-aware eligibility, audit trail); shipped iOS/Android with 3x growth in 2 months and 20% fewer support tickets.
• Rebuilt a complex B2B onboarding flow with AI-accelerated prototyping, cutting setup effort ~30% and aligning PM and engineering in days.
• Overhauled the UX of a high-volume payment app (8,000+ terminals, 400K+ weekly transactions), cutting operational errors with role-based UI and state-driven interactions.
• Worked at founding-team scope: partnered with the CEO on strategy and investor decks, and shaped GTM and enablement materials.

Product Design Intern

• Researched and designed vehicle lighting interactions for an L2/L4 autonomous truck convoy with no industry precedent; AI-assisted prototyping cut testing iteration 50%.
• Designed an in-vehicle HMI for lane-change warnings, improving signal noticeability 15% with dynamic risk cues that don't obscure core driving info.
• Built an internal dispatch platform replacing manual coordination, cutting operational turnaround time 80%.

Product Design Intern

• Led user research and usability testing (100+ hi-fi screens) for an AI gift-shopping assistant with conversational discovery, swipe preferences, and AI-generated messages in one chat surface.
• Lifted conversion at key purchase steps 35% and task completion 20%, validated through A/B and usability testing.
• Designed the assistant's intent-matching and fallback behavior to keep responses predictable across ambiguous, open-ended inputs.